REFINE ensures high product security and performance through standards in operator training, on-site and remote support, maintenance programs, and more. We offer to consult in production setups with end-to-end production lines, and optimized user-efficiency through workflow management.

REFINE is represented by a global team of service technicians, and an international sales network, present in multiple showrooms and technology centers around the world.

24/7 Support
The hotline desk will register all incoming calls and forward these to the relevant support engineer, who will contact you as soon as possible in respect of solving the issue. The support engineers are available between 08-16 hrs local working hours. Any calls placed outside this time, will be logged and placed in a queue for the following work day.

We are often capable of troubleshooting and solving problems via online video conferences, with customers handling everything from minor malfunctions to larger hardware breakdowns, themselves. With this approach, our customers save valuable time receiving instant help when a problem arises.

Service Visits
If the machine requires the replacement of hardware, our sales partners and technicians will carry out On-Site Support, send spare parts directly to the customer, and plan prompt service visits.

Contact your local Nilpeter Customer Care Center or local agent here in case of a problem with you solution:

Nilpeter Americas:

Refine support:

Nilpeter Customer Care
11550 Goldcoast Drive
Cincinnati, OH-45249

Phone: +1 513 489 4400


Refine support:

INGLESE s.r.l.
Via Papa Giovanni XXIII,4, 40057

Phone: +39 051 767017

Nilpeter Europe & Africa:

Refine support:

Nilpeter Customer Care
Elmedalsvej 20-22
DK-4200 Slagelse

Phone: +45 58 50 11 66

Nilpeter Italy:

Refine support:

Nilpeter S.R.L.
Via Mario Idiomi, 3/34
20090 Assago MI, Italy

Phone:+39 0245713008

Nilpeter UK:

Refine support

Nilpeter Ltd.
Nilpeter House
Unit 21, Priory Tec Park
Saxon Way, Hessle,
GB-East Yorkshire, HU13 9PB
United Kingdom

Phone: +44 1482629600